Automotive Assistant Service Advisor

Automotive Service Advisor / Assistant Service Advisor

Mechanical Background Preferred

Looking to get off the tools but still use your automotive knowledge?

Noranda Service Centre is seeking an enthusiastic and customer-focused Automotive Service Advisor / Assistant Service Advisor to join our growing team.

This position would ideally suit an experienced Service Advisor, Workshop Controller, Diagnostic Technician, Senior Technician or mature-age mechanic looking for a lighter, customer-focused role while remaining actively involved in the automotive industry.

Initially, this role will be 3 days per week, with the opportunity to move into a full-time position for the right person as the business continues to grow.

About Us

Noranda Service Centre is a family-owned and operated workshop that has proudly serviced the local community for over 20 years.

We strongly believe in:

• Honest communication

• Quality workmanship

• Outstanding customer service

• Reliability and accountability

• Teamwork and respect

• Continuous improvement

We have built our reputation on providing customers with trustworthy advice and quality repairs, and we're looking for someone who shares these values.

About the Role

This is not a purely administrative role. We are seeking someone with strong automotive knowledge who can confidently communicate with customers while also supporting our workshop team when required.

Working alongside our Service Advisor, your responsibilities will include:

• Answering incoming phone calls and customer enquiries

• Booking vehicles in for servicing and repairs

• Following up leads, enquiries and quotations

• Converting marketing leads and online enquiries into workshop bookings

• Explaining repair recommendations and maintenance requirements to customers

• Building customer trust and confidence through professional communication

• Managing online enquiries and customer communications

• Assisting with customer concerns, complaints and customer satisfaction follow-up procedures

• Responding to customer feedback and online reviews

• Assisting with workshop scheduling and workflow management

• Maintaining accurate customer records and job information

• Working closely with technicians to ensure clear communication between the workshop and customers

• Assisting technicians and apprentices when required by providing guidance, technical support and an extra pair of hands during busy periods

• Helping achieve workshop sales, booking and customer service goals

What We're Looking For

The successful applicant will have:

• Automotive industry experience (essential)

• Strong knowledge of vehicle servicing and repairs

• Excellent customer service and communication skills

• A proven ability to build rapport and earn customer trust

• Confidence in recommending repairs and converting enquiries into bookings

• Strong sales and relationship-building skills

• The ability to understand customer concerns and identify their needs

• A positive and professional attitude

• Excellent organisational skills

• The ability to multitask and work effectively under pressure

• Good computer skills

• A willingness to learn and continually improve

Flexibility Required

This position will have regular rostered days each week; however, flexibility is important.

When our Service Advisor is on leave or unavailable, you may be required to swap your normal days or work additional days to support the team and ensure our customers continue to receive outstanding service.

Our Team Culture

We are a positive, supportive team that works together to achieve results.

The successful applicant will be willing to:

• Participate in team-building activities

• Attend staff meetings

• Participate in one-on-one performance and development meetings

• Contribute to a positive workplace culture

• Support fellow team members when needed

Who This Role Would Suit

This role would be perfect for:

• Experienced Service Advisors

• Workshop Controllers

• Diagnostic Technicians

• Senior Technicians

• Mature-age mechanics looking to get off the tools

• Automotive professionals who enjoy helping people and building customer relationships

If you enjoy talking to customers, solving problems, helping people understand their vehicle repairs and converting enquiries into bookings, we'd love to hear from you.

Apply Now

If you have the automotive knowledge, customer service skills and sales ability to help drive our business forward, we would love to hear from you. adr•••••••••••@gmail.com