Service Manager

New Multi‑Franchise Dealership | Growth Opportunity

We are seeking an experienced and driven Automotive Service Manager to lead the Service Department at our new, expanding multi‑franchise dealership located 15 minutes north of the Perth CBD.

This is an exciting opportunity to play a key role in the growth and development of a newly established site, supporting our expansion and helping shape a high‑performing service department from the ground up.

This leadership role is responsible for operational performance, customer satisfaction and the ongoing development of a successful service team. The successful candidate will be commercially astute, people‑focused and experienced in managing a busy workshop environment across multiple brands.

About the Role

Reporting to the Dealer Principal, you will be responsible for the overall management and performance of the Service Department, including:

• Leading and developing a team of Service Advisors, Technicians and Apprentices

• Driving service department profitability, productivity and efficiency

• Managing daily workshop operations, job flow and labour utilisation

• Ensuring outstanding customer experience and resolution of escalated concerns

• Monitoring KPIs including labour sales, CSI, WIP and rework

• Maintaining compliance with manufacturer standards, WHS and dealership policies

• Working collaboratively with Parts, Sales and Administration departments

About You

To be successful in this role, you’ll bring proven experience as a Service Manager or Assistant Service Manager within a franchised dealership environment, along with strong leadership skills and the ability to effectively manage and motivate a team.

You’ll have a solid understanding of dealership KPIs, budgeting and forecasting, and be confident in driving performance outcomes. With excellent communication skills, you’ll be customer-focused and capable of resolving issues in a professional and timely manner. Experience working across multiple brands will be highly regarded.

You’ll also take a hands-on, proactive approach to leadership, backed by strong organisational skills and a sound understanding of WHS and workshop compliance requirements.

What We Offer

• Competitive salary package with a rewarding bonus structure recognising your performance and efforts

• Company vehicle and fuel allowance

• Opportunity to join a growing dealership group during an exciting expansion phase

• The chance to shape and lead a team within a newly established site

• Supportive senior leadership and autonomy in managing your department

About us

Magic Enterprises is a proudly WA-owned family business comprising automotive dealerships across 3 prominent WA locations, soon to be 4. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Our business is built on great people, strong leadership and a commitment to delivering exceptional customer experiences.

Ready to Apply?

If you’re ready to take on a fresh challenge and be part of something growing and exciting, we’d love to hear from you.  Click Apply Now or email your resume and cover letter directly to our Dealer Principal, Bata Jovanovic via email bj•@magicent.com.au  

Please note only shortlisted candidates will be contacted.