Service Advisor2IC

Ultratune Belmont is seeking a customer-focused Service Advisor/2IC to join our award-winning team on a full-time basis, keeping our workshop running smoothly, delivering an exceptional customer experience from first greeting to final handover, and being a key voice between our customers and our technicians.

Qualified mechanics, or unqualified yet experienced and knowledgeable Service Advisors, are highly encouraged to apply. Applicants from local competing franchises are welcome to come on board!

 

Duties & tasks:

• Warmly greet customers, understand their vehicle needs, and provide professional advice that translates technical work into clear, accessible language

• Book in vehicles for scheduled maintenance and repairs, and liaise with technicians to ensure efficient, timely completion of work

• Source quality parts through established suppliers, provide accurate quotes, and keep customers informed throughout the service process

• Promote and sell additional services, repairs, and products in a professional and customer-focused manner

• Handle customer queries and concerns with diplomacy and professionalism

• Ensure all workshop documentation is accurate and up to date

• Maintain a clean and organised work environment

 

Skills & experience:

• Minimum of 2 years' experience as a Service Advisor or in a similar automotive role

• Automotive or mechanical trade qualifications (unqualified but experienced and knowledgeable candidates are still highly encouraged to apply)

• Good computer skills and familiarity with Repco Navigator, Veales Parts, Cool Drive, and Napa are highly desirable

• Strong verbal and written communication skills, with a particular ability to translate mechanical concepts to everyday customers

• Excellent time management and multitasking skills

• Keen problem-solving ability and a fix-it-right-first-time attitude

• A sales background is a distinct advantage, given the overlap in skillset

• Full and current Australian working rights, current local residence

 

What we offer:

• Immediate start available

• Clear career pathway to Store Manager if desired

• Free and readily available on-site parking

• Modern, fully equipped workshop with advanced diagnostic capabilities

• Stability in the workplace with low staff turnover and a genuine focus on culture

• Inclusive, supportive, and diverse multicultural team environment

 

About us:

Our Belmont service centre is proudly the number one Ultratune Store in Western Australia. Last year we relocated to larger modern premises, cementing our reputation as one of Perth's premier service centres. We are a multiple award-winner, including twice winning Franchise of the Year honours, and we are consistently recognised for outstanding customer service.

We're a great business to put down roots in, and we'd love for the right person to grow with us. Clock Apply and send us your CV today! We're moving quickly and looking forward to bringing you on board.