Spare Parts - Customer Service

Customer Service & Spare Parts Sales Consultant

WA Appliance Parts – Joondalup, WA

About Us

WA Appliance Parts has been serving Western Australians for over 43 years, making us one of the countries most established and trusted appliance spare parts businesses.

Since opening our doors in 1983, we have helped homeowners, tradespeople, property managers, and repair technicians find the right appliance spare parts and solutions. Today, we continue to grow while maintaining the same commitment to customer service, product knowledge, and practical advice that has built our reputation over four decades.

We are currently seeking a motivated and customer-focused team member to join our Joondalup store.

The Opportunity

This is not just a retail role. Every day brings different customers, different appliances, and different challenges to solve.

You will be helping customers identify spare parts for appliances such as washing machines, dryers, dishwashers, ovens, refrigerators, air conditioners, and more. While previous spare parts experience is an advantage, it is not essential. We are looking for someone with exceptional customer service skills, a positive attitude, and the ability to think through problems logically.

To ensure your success, the successful applicant will complete 2 to 4 weeks of paid training at our Morley branch before commencing permanently at our Joondalup location.

Key Responsibilities

• Assisting customers in-store, over the phone, and via email

• Identifying and supplying appliance spare parts

• Processing sales and customer orders

• Following up customer enquiries and special orders

• Maintaining store presentation and organisation

• Supporting stock handling and inventory management

• Working closely with suppliers and internal team members

• Delivering an outstanding customer experience every day

About You

We are looking for someone who:

• Enjoys helping people and solving problems

• Has outstanding customer service and communication skills

• Is confident using computers and learning new systems

• Has strong attention to detail

• Is reliable, punctual, and well-presented

• Enjoys working as part of a team

• Has a positive attitude and willingness to learn

Previous experience in retail, customer service, hospitality, trade supplies, automotive parts, hardware, electrical, appliance repairs, or spare parts sales will be highly regarded but is not essential.

What We Offer

• Full training provided

• Secure, long-term employment with an established company

• Supportive and experienced team environment

• Opportunities for career progression as the business continues to grow

• Variety in your day with no two customer enquiries being the same

• Staff discounts on products

• Stable Monday to Friday role with occasional Saturday work

Why Join WA Appliance Parts?

Few businesses can claim a 43-year history while still looking forward to the future.

WA Appliance Parts combines the stability of a long-established Western Australian company with the energy and ambition of a growing business. We value people who genuinely care about customers, enjoy learning, and take pride in doing a great job.

If you're looking for a role where you can build a long-term career while working with a supportive team and loyal customer base, we'd love to hear from you.

Apply Today

Submit your resume along with a brief introduction telling us why you would be a great fit for the WA Appliance Parts team.