Service Manager

Service Manager

Multi‑Franchise Dealership

We are seeking an experienced and driven Service Manager to lead the Service Department at our multi‑franchise dealership located 15 minutes north of the Perth CBD.

This is a key leadership role responsible for operational performance, customer satisfaction, and the ongoing development of a high‑performing service team. The successful candidate will be commercially astute, people‑focused, and experienced in managing a busy workshop environment across multiple brands.

About the Role

Reporting to the Dealer Principal, you will be responsible for the overall management and performance of the Service Department, including:

• Leading and developing a team of Service Advisors, Technicians and Apprentices

• Driving service department profitability, productivity and efficiency

• Managing daily workshop operations, job flow and labour utilisation

• Ensuring outstanding customer experience and resolution of escalated concerns

• Monitoring KPIs including labour sales, CSI, WIP and rework

• Maintaining compliance with manufacturer standards, WHS and dealership policies

• Working collaboratively with Parts, Sales and Administration departments
  

About You

To be successful in this role, you will ideally bring:

• Proven experience as a Service Manager or Assistant Service Manager within a franchised dealership environment

• Strong leadership and people‑management capability

• Solid understanding of dealership KPIs, budgets and forecasting

• Excellent communication and customer‑focused problem‑solving skills

• Experience working across multiple brands (highly regarded)

• A hands‑on, proactive leadership style with strong organisational skills

• Sound knowledge of WHS and workshop compliance requirements

What We Offer

• Competitive remuneration package

• Opportunity to work within a stable, reputable dealership group

• Supportive senior leadership and autonomy in managing your department

How to Apply

If you are a motivated Service Manager looking for your next challenge within a multi‑franchise environment, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your suitability for the role.

Simply click "APPLY NOW" or email your resume and cover letter to our Dealer Principal BJ via [email protected]