Service Manager

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Due to continued growth and increasing demand for our services, we are seeking an experienced Service Manager to lead our Service operations based in Canning Vale, WA.

As our customers expand their operations, so does the need for reliable service support. This is an exciting opportunity for a motivated leader to join a growing team and play a key role in delivering safe, efficient and high-quality service outcomes.

About the Role

As the Service Manager, reporting directly to the Branch Manager - West, you will lead the day-to-day operations of the Service team, ensuring strong safety performance, operational efficiency and high levels of customer satisfaction.

Key responsibilities include:

• Direct the Service team in achieving desired outcomes and operational effectiveness, through daily activities, liaison with various departments and continuous improvement methodologies

• Continuously monitor key service metrics including profitability and productivity.

• Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.

• Help plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.

• Identify the skills and knowledge required by the staff to perform their assigned tasks and provide appropriate training opportunities to acquire these.

• Maintain responsibility for all aspects of daily operations by supporting team members (Service planners, Inspectors and Technicians) to effectively respond to service calls, inspections and repair requests.

• Help plan field labour hours with the Admin/Planner to maximize profitability and productivity (95%)

• Maintain strong relationships with our Major Client and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.

• Review margin/performance of service jobs to ensure accurate execution within estimated labour hours and costs etc. Analyse and report to management any significant deviations from original job plans or scope of work changes.

• Ensure all Operatives perform Safety and Visit reviews.

• Resolve customer complaints, within established guidelines. Issues that cannot be resolved need to be escalated to the next level manager for attention.

• Oversee larger repairs and projects to ensure successful completion.

• Review and approve technicians’ time in siebel as submitted daily ensuring times submitted are accurate and can be allocated to the correct job numbers.

• Coordinate the repair and maintenance of company equipment (including motor vehicles) and assets to ensure they are in proper condition and good working order.

• Oversee weekly invoicing activities to ensure company sales targets are met

• Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.

• Work closely with all sales functions including account managers, inside sales and the modernization specialist to get the required spinoff.

About You

We are looking for a strong operational leader who thrives in a fast-paced service and field operations environment.

The successful candidate will possess the following skills, qualifications and experience:

• Trade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent 

• Proven experience in a Service Manager, Operations Manager or Field Service leadership role

• Experience managing technicians or field service teams

• Strong leadership and people management skills

• Experience managing service operations, scheduling and productivity

• Ability to build strong customer relationships

• Strong safety leadership and compliance mindset

• Financial awareness including job costing, margins and operational performance

• Excellent communication and problem-solving skills

• Knowledge of Konecranes and Demag Service Products or an interest to learn.

• Experience in industrial maintenance, lifting equipment, cranes, manufacturing or heavy industry will be highly regarded.

What We Offer

• Attractive salary package

• Fully maintained Company Motor Vehicle or Vehicle Allowance

• Mobile phone and laptop

• 20% performance-based bonus

• Opportunity to work with a global industry leader

• Supportive leadership team and strong safety culture

• Career development and leadership growth opportunities
  

We are committed to improving the safety, productivity and sustainability of our customers’ operations. Our team delivers industry-leading service and lifting solutions across a wide range of industries.

Join a business where your leadership will make a real impact on safety, team performance and customer success.

Apply today to lead a high-performing service team and grow your career with a global organisation.