Service Receptionist

About Us

Westside Auto Wholesale is Western Australia’s biggest independent warehouse, we stock over 2,000 used cars in Perth under one big roof.

About the role

We are currently seeking a Receptionist and energetic persons to join our busy new retail department and team and require the following experience:
 

• Welcoming and Greeting: Warmly welcome customers and visitors entering the dealership.

• Managing Inquiries: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate department or personnel.

• Appointment Scheduling: Schedule appointments for customers with sales, service, or other dealership departments.

• Information Dissemination: Provide information about available cars, promotions, and dealership services.

• Administrative Support: Assist with administrative tasks such as data entry, filing, and maintaining records.

• Customer Service: Provide exceptional customer service by addressing customer concerns, resolving issues, and ensuring a positive experience.

• Support Sales Team: Assist the sales team by managing customer inquiries, scheduling test drives, and providing basic information about vehicles.

• Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable.

• Handling Payments: Process payments for services or products using dealership systems.

• Collaboration: Coordinate with different departments within the dealership to ensure seamless customer experiences.

 Requirements:

• Excellent Communication Skills: Ability to communicate effectively, both verbally and in writing.

• Customer Service Experience: Prior experience in a customer-facing role is preferred.

• Organizational Skills: Capability to manage multiple tasks efficiently and stay organized in a fast-paced environment.

• Computer Literacy: Proficiency in using basic computer software and dealership management systems.

• Professionalism: Maintain a professional demeanor and appearance at all times.

• Knowledge of Automotive Industry: Basic understanding of cars, models, and dealership services is advantageous.

• Adaptability: Ability to adapt to different situations and handle unexpected challenges.

• High School Diploma or Equivalent: Required; additional education or certifications are a plus.

• Operational hours: 7.30am to 5.00pm Mondy - Friday

About You

The skills you will need to be successful include:

• Professional communication with internal & external customers

• Exceptional problem solving skills

• Intermediate experience in Microsoft suite

• Excellent time management and prioritisation

• High level of attention to detail

• Customer service experience

• Be professional and well presented

• Handle the demands of a fast-paced environment

• Ability to work effectively within a positive team environment 

What we offer

• Employee assistance program 

• Friendly and progressive environment

• Training and development

• Career progression

If you would like to be part of our unique business, click the apply button and we look forward to sharing your experience with us.ith us.