Senior Operations Officer

Registration Operations is responsible for acting as a coordinating function between Audit and Registry to support the planning, coordination and delivery of regulatory activities (primarily audits and registrations). This function is also responsible for the publishing of provider information and corrections to the Providers information.

The Registration Operations section includes teams focused on the following:

1. Planning and coordinating the registration and audit programs 
2. Coordinating Publishing and correction of provider information

Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar Branch functions.  

About the role

The Senior Operations officer - Registration Operations play a key role in supporting the Registrar Branch by contributing to the effective planning and coordination of regulatory activities through centralised administrative coordination. The role is responsible for assisting in the planning and coordination of processes that enable the publishing and correction of provider information. Working with the Assistant Director, the role collaborates across teams within the section and engages closely with the Compliance, Audit and Provider Registration sections to ensure efficient publishing and data integrity of implementation of registration and audit programs, and to support the group’s operational objectives.

• Coordinate and maintain the delivery of the Commission’s registration and audit program, working collaboratively across the Registrar Group to support regulatory outcomes.
• Lead the coordination and quality assurance of publishing regulatory information on the Commission’s website, including maintaining the Provider Register, corrections of Provider information with attention to accuracy and compliance.
• Manage team workflows and priorities to meet operational objectives and support effective delivery of registration operations.
• Provide guidance and assist in developing team capability, including supporting staff training and mentoring to strengthen performance and adherence to procedures.
• Monitor and respond to internal and external communications related to provider registration, preparing complex correspondence where required.
• Support the Assistant Director in managing day-to-day operations, maintaining oversight of section performance and aligning requirements with strategic priorities.
• Analyse and apply relevant information sources and intelligence to inform operational planning and program coordination.
• Maintain strong and effective work practices, systems and controls to uphold data integrity, reporting accuracy, and regulatory effectiveness.
• Foster continuous improvement initiatives and contribute to projects or operational enhancements that support the broader objectives of the Registrar Group and Commission.

To be successful in this role you will need to demonstrate the following:

• Capability to lead and inspire a team, building a culture of high performance, accountability, and continuous improvement. Promote open communication and model behaviours that align with APS values. 
• Ability to interpret complex information from varied sources, including financial and operational documents, to identify risks and support well-founded conclusions. Apply a meticulous approach to all assessments to ensure compliance with regulatory standards. 
• Exceptional written and verbal communication skills, with the ability to convey detailed regulatory information to diverse audiences, fostering mutual understanding and compliance. 
• Advanced problem-solving abilities to analyse challenges, offer innovative solutions, and drive process improvements that align with the Commission’s strategic objectives. 
• The ability to develop and maintain effective relationships with both internal and external stakeholders, fostering collaboration and shared goals. Demonstrate diplomacy and professionalism in all interactions. 
• Expertise in utilising case management systems to track, document, and manage assessment cases effectively, ensuring consistency, accuracy, and adherence to timelines. 
• Comprehensive knowledge of the responsibilities of a Commonwealth Regulator, with the capacity to contribute to policy and strategic initiatives that drive business improvement and adapt to government reform priorities. 
• Strong organisational skills to manage competing priorities and maintain high standards, particularly under pressure in an adaptive environment. 
• Ability to proactively identify risks and opportunities to improve assurance processes and guidance materials, ensuring that all assessments meet quality and compliance requirements. 
• Commitment to the APS Code of Conduct and APS Values, setting an example through respectful, ethical behaviour and encouraging these standards within the team.

• Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Merit Pool established through this selection process may be used to fill this or future non-ongoing vacancies.

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services. We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive. We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care. We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.