Operations and Impact Manager

About us

Health Consumers’ Council WA (HCCWA) is an independent, community-based organisation established in 1994. We exist to ensure that consumer voices are heard, respected and embedded across all levels of the health system.

We work to amplify lived experience in health policy, planning, research and service delivery by:

• Supporting individuals to navigate the health system and ensure their health rights are met through individual advocacy

• Supporting community members to have their voices heard at every level of decision making in health in partnership with health services and Government

• Championing equitable, person-centred, high-quality healthcare for all Western Australians

Our work is grounded in our values of equity, compassion, collaboration, courage, care and integrity.

About you

You are a highly organised and strategic operator who thrives on improving how organisations work. You bring a balance of big-picture thinking and practical implementation, with a strong commitment to purpose-driven work.

You will have:

• Experience strengthening systems, processes and organisational effectiveness in a complex environment

• Solid understanding of operations in a not-for-profit setting, including finance, HR, digital systems, risk management and governance

• Strong judgement, initiative and the ability to manage competing priorities

• Excellent communication skills, particularly in developing clear, accessible policies and processes

• A collaborative, flexible approach, with a willingness to support others and “muck in” when needed

• A genuine commitment to equity, inclusion and the value of consumer voices in health

About the position

The Operations and Impact Manager plays a pivotal role at the centre of HCCWA, ensuring the organisation runs effectively so our teams can focus on high-impact advocacy and engagement.

This role connects strategy, operations and delivery — strengthening systems, processes and governance while supporting day-to-day organisational performance. You will lead improvements across corporate services (HR, finance, IT, systems and facilities), drive continuous improvement, and ensure strong operational foundations that enable meaningful impact.

You will also act as a key member of the Leadership Team, contributing to decision-making, organisational continuity, and deputising for the Executive Director as required.

A typical week might see you

• Working with the Executive Director to progress strategic and operational priorities

• Leading improvements to internal systems, tools and processes to increase efficiency and impact, including HCCWA’s digital transformation plans

• Coordinating finance, HR, IT matters with external providers

• Supporting managers with recruitment, onboarding or performance processes

• Reviewing and strengthening policies, governance processes and compliance systems

• Improving how knowledge and information are structured and shared across the organisation

• Troubleshooting operational challenges and identifying practical solutions

• Representing HCCWA in meetings or forums and supporting organisational decision-making

The role offers you

• The opportunity to be a part of a workplace that is driven by championing West Australian consumer health rights

• A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves

• A competitive not-for-profit annual base salary with salary packaging

• Flexible working arrangements including the opportunity to work from home occasionally

Please see our website www.hconc.org.au/about-us/employment/ for the job description for a full outline of responsibilities for the role.

Diversity and inclusion

At Health Consumers’ Council WA we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

Selection Criteria

Essential

1. Demonstrated experience (5+ years) improving organisational systems, processes and overall effectiveness in a complex environment, including developing practical approaches to organising information, maintaining shared knowledge, supporting effective use of digital tools and platforms, and overseeing strong cybersecurity and data protection practices

2. Strong understanding of operational management in a small to medium not-for-profit organisation, including practical exposure to finance, HR and organisational governance and risk management with demonstrated ability to interpret financial reports (including P&L and balance sheet) to inform decision making

3. Proven ability to deliver complex projects and initiatives across teams, including managing competing priorities and driving work through to completion

4. Excellent written communication skills, including the ability to prepare clear, concise and user-friendly policies, procedures and governance documents

5. Strong analytical and problem-solving skills, with the ability to remain organised and effective in complex and changing environments

6. Ability to influence and work collaboratively across teams, supporting others to adopt improved ways of working

7. Experience in managing or working closely with external service providers (such as HR, IT, finance or similar), ensuring effective and value for money outcomes

8. High level judgement, initiative and accountability, including the ability to operate autonomously within defined boundaries and escalate appropriately

9. Demonstrated commitment to outcomes focused service delivery, with the ability to translate organisational priorities into practical action

10. Flexible and collaborative approach, with a willingness to “muck in” where needed to support delivery and build capability across the organisation

Desirable

• A demonstrated interest in the aims and purpose of HCCWA

• Experience with CRM systems and knowledge of MS Dynamics

• Understanding of governance and compliance requirements in a non-profit setting

• Experience supporting organisational growth including income diversification and fee for service delivery

How to apply

Provide a cover letter of no more than two (2) pages addressing the selection criteria points 1, 2, 3 & 7, along with a current resume outlining your work experience, skills and any relevant education or training to Clare Mullen, our Executive Director at ****@hconc.org.au clearly stating which role you’re applying for. Applications that do not address the selection criteria may not be considered.

Applications close Monday , 29 June 2026 at 8am

Tentative interview dates: 6 July and 8 July 2026

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on 0488 7101839