Operations Manager - Grocery (WA)

Company description:

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

Job description:

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With trusted brands like IGA, Foodland and Campbells, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Lead, inspire, and drive operational excellence with Metcash!

Are you ready to take the next step in your leadership career? At Metcash, we're looking for a dynamic Operations Manager to oversee our Canning Vale warehouse operations and play a pivotal role in our WA logistics team.

This is your opportunity to lead a high-performing team, champion safety and service, and deliver outstanding results that keep Australia moving. You'll create a culture of genuine engagement, continuous improvement, and operational excellence - all while aligning with Metcash's vision and values.

If you thrive in a fast-paced environment, love building strong teams, and are passionate about driving best practice, this role is for you. Join us and make an impact where it matters most!

In this Role

• Lead and manage warehouse operations to deliver best-in-class performance in safety, service, people development, and cost efficiency
• Drive a culture of continuous improvement, implementing initiatives that enhance processes, systems, and team capability
• Provide strong leadership to supervisors, ensuring resource utilisation and operational costs remain within budget and aligned to business plans
• Plan and execute operational activities and special events in collaboration with key stakeholders to minimize service disruptions and cost impacts
• Monitor and report on operational and financial performance, ensuring swift action to address issues and achieve targets
• Champion workplace safety, embedding proactive safety behaviours and compliance with WHS, COR, and HACCP standards
• Build and develop a high-performing team, fostering engagement, capability growth, and a culture that makes the site a great place to work
• Collaborate on annual business planning and budgeting, identifying cost-saving opportunities and ensuring operational expenditure is managed effectively

You're Likely a Match If

• Extensive experience in logistics operations within a high-volume, fast-paced environment (5+ years preferred)
• Proven ability to lead large teams, including managing and developing teams of 100+ employees
• Strong track record in health and safety leadership, ensuring compliance and fostering a proactive safety culture
• Hands-on experience with automated systems and Warehouse Management Systems (WMS); Transport Management Systems (TMS) knowledge is highly desirable
• Commercial acumen with demonstrated budget and P&L accountability, driving cost efficiency and operational performance
• Exceptional leadership skills, with the ability to inspire cultural change while delivering operational excellence

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.