Claims Officer

Construct Services is a national leader in insurance repairs across the Commercial, Heritage, Strata and Major Loss residential sectors. We’re known for delivering exceptional customer service and high‑quality workmanship on every repair.

About the Role

We’re looking for a confident, customer‑focused team member to manage incoming enquiries and support clients throughout the insurance claim process. You’ll be the first point of contact for phone and email correspondence, ensuring clear communication and timely updates to clients, trades and internal teams.

In this role, you will

• Work full‑time from our Wangara office.
• Provide outstanding customer service across the entire claim lifecycle.
• Manage a reasonable portfolio of claims from start to finish.
• Use industry‑leading technology to deliver efficient, high‑quality outcomes.
• Receive comprehensive training and cross‑training across the broader claims team.

What You’ll Need

• Basic data entry skills.
• Previous customer service experience.
• Strong computer skills, including Microsoft Office.
• Good typing speed and excellent attention to detail.
• Clear verbal and written communication.
• A proactive attitude and willingness to work toward team KPIs.
• A positive, collaborative mindset.

What We Offer

• Supportive, safe and encouraging workplace culture.
• Hybrid working arrangements available once training is completed.
• Competitive remuneration based on experience.
• Access to our Employee Assistance Program.
• $2,000 referral bonus for successful candidate referrals.
• Comprehensive induction and ongoing professional development.
• Modern office facilities and resources.
• Regular staff engagement activities, including fortnightly morning teas and monthly BBQs.

Construct Services is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

If you’re ready to join a supportive and growing team, submit your resume and cover letter by clicking Apply Now.

Please note: Only shortlisted candidates will be contacted.