Technical Support Officer

Company description:

• Join a high performing business and provide technical and frontline customer support across core business applications
• Enjoy long-term career development with WesCEF, including competitive remuneration, share allocations, and access to diverse opportunities across the Wesfarmers Group
• Position will rotate with current team between Perth CBD and Kwinana operations with varying start and finish times.

WesCEF

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) is a division of Wesfarmers Limited and has been operating in Western Australia for more than 110 years. Our eight businesses manufacture and supply essential products to over 225,000 customers in 26 countries, supporting key sectors including agriculture, mining, energy, construction and households.

Safety, sustainability and community are central to how we operate. We are committed to continuous safety improvement and are working toward net zero Scope 1 and 2 emissions by 2050.

With more than 1,300 employees across WA, Queensland and Victoria, we foster a respectful, inclusive workplace where diverse thinking is valued. Guided by our Diversity, Equity, Inclusion and Belonging Strategy and Aboriginal Inclusion Plan, we support gender balance, cultural respect, Indigenous employment and flexible work. We invest in our people through training, career development and recognition programs.

With our headquarters in Perth, WesCEF plays a key role in supporting Australia's economic growth and advancing a more sustainable future.

WESCEF: We create long-term value for critical industries and everyday life.

WesCEF

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) is a division of Wesfarmers Limited and has been operating in Western Australia for more than 110 years. Our eight businesses manufacture and supply essential products to over 225,000 customers in 26 countries, supporting key sectors including agriculture, mining, energy, construction and households.

Safety, sustainability and community are central to how we operate. We are committed to continuous safety improvement and are working toward net zero Scope 1 and 2 emissions by 2050.

With more than 1,300 employees across WA, Queensland and Victoria, we foster a respectful, inclusive workplace where diverse thinking is valued. Guided by our Diversity, Equity, Inclusion and Belonging Strategy and Aboriginal Inclusion Plan, we support gender balance, cultural respect, Indigenous employment and flexible work. We invest in our people through training, career development and recognition programs.

With our headquarters in Perth, WesCEF plays a key role in supporting Australia's economic growth and advancing a more sustainable future.

WESCEF: We create long-term value for critical industries and everyday life.

Job description:

About the role

Reporting to the Service Desk Lead, this role plays a critical part in delivering frontline IT support to WesCEF users across core business applications, meeting room technology's, and end‑user hardware. As the front line of IT&S, the Service Desk represents the IT function to the business, making strong customer service, professionalism, and clear communication essential to success in this role.

The role supports users across multiple channels and manages a mix of incidents and service requests in a fast‑paced Service Desk environment. This requires the ability to communicate effectively with customers,

manage competing priorities, and maintain a customer‑focused approach in problem solving and resolution.

About You

You're a customer‑focused IT support professional who thrives on solving problems and helping people. You will bring:

• Tertiary qualifications in an IT related discipline are preferred including ITIL V3 or V4 certification
• History of experience in a similar Technical Support or Service Desk position or IT Support position
• Working knowledge of enterprise technologies, including remote support tools, Windows 10/11, and Microsoft 365 services used in a corporate environment.
• Strong working knowledge of Active Directory, Azure AD (Entra ID), and Exchange, including user account management, access controls, and day‑to‑day administration tasks.
• Experienced in handling a ticketing system and managing varied stream of support requests.
• Strong customer service and communication skills, to effectively engage with customers in delivering ahigh‑quality Service Desk experience.
• Flexible and Adaptable in working in a complex IT environment with changing demands, adjusting priorities as required to support customers and the business.
• Position is rotated between the Perth and Kwinana offices with early start and finish times based on a rosterd schedule within the technical support team.

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan
• Flexible working arrangements, including some work-from-home options where applicable
• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close date: 30th June 2026

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.    

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.    

A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.

Agency applications will not be accepted.