Travel consultant

About the role

Travel Tree Australasia is seeking a passionate and experienced Travel Consultant to join our team in Claremont, Western Australia. This is a full-time position offering the opportunity to work in a dynamic hospitality and tourism environment. We have a strong mix of corporate and retail clients and will be seeking several positions. This role is integral to our business success and client satisfaction, requiring someone who can balance consultative expertise with genuine enthusiasm for travel.

What you'll be doing

1. Working on key accounts in a team of highly experienced consultants

2. Planning and organising comprehensive travel itineraries

3. Providing detailed destination knowledge and travel recommendations tailored to individual client needs

4. Liaising with airlines, hotels, tour operators and other travel suppliers to secure the best rates and availability

5. Processing travel bookings, issuing travel documents and managing payment arrangements

6. Keeping abreast of travel trends, promotions and industry updates to offer clients current and competitive options

7. Managing client enquiries and concerns professionally, ensuring high levels of customer satisfaction

8. Building and maintaining strong client relationships to encourage repeat business and referrals

9. Maintaining detailed client records and travel documentation in accordance with company procedures

What we're looking for

1. Minimum of three years' experience with a strong understanding of ticketing

2. Excellent consultative and communication skills with the ability to build rapport with diverse clients

3. Proficiency in travel booking systems and computer reservation systems (GDS)

4. Demonstrated ability to manage multiple bookings and client enquiries simultaneously

5. Strong attention to detail and organisational skills to ensure accurate itinerary planning

6. Problem-solving skills and the ability to manage unexpected changes or complications in travel plans

7. Professional presentation and customer service excellence

8. Relevant qualifications or certifications in travel and tourism are advantageous

What we offer

Travel Tree Australasia is committed to supporting the professional development and wellbeing of our team members. We offer a competitive salary package, access to staff travel discounts and familiarisation trip opportunities that enhance your destination knowledge. You will benefit from working in a fun and collaborative team environment with experienced travel professionals who are passionate about the industry. We provide ongoing training and development opportunities to help you stay current with industry trends and expand your consultative expertise. Our supportive workplace culture values your contributions and recognises your achievements.

About us

Travel Tree Australasia is a leading travel agency dedicated to creating exceptional travel experiences for our clients. With a strong commitment to personalised service, we pride ourselves on understanding our clients' unique travel needs and delivering tailored solutions that exceed expectations. Our team of experienced travel professionals are passionate about travel and committed to building lasting client relationships.

Apply now

If you are a dedicated travel professional eager to join a dynamic team, we would love to hear from you. Please submit your resume, a cover letter outlining your travel industry experience, and any relevant certifications or qualifications.