Medical Receptionist

Join a growing specialist surgical practice and play a key role in delivering exceptional patient care.

We are seeking a highly organised and professional Medical Receptionist to join our team on a part-time basis, with the opportunity for increased hours and responsibilities as the practice continues to grow.

As the first point of contact for our patients and a key support person to our specialist surgeons, you will be instrumental in ensuring the smooth day-to-day operation of the practice while providing an outstanding patient experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering high-quality administrative support.

• Managing specialist consultation appointments and patient bookings.

• Responding to patient enquiries via phone and email in a professional and timely manner.

• Coordinating theatre bookings and managing both regular and ad-hoc operating lists across multiple hospitals.

• Obtaining and processing required documentation, approvals, and paperwork from patients, employers, insurers, and healthcare providers.

• Processing invoices and managing patient, employer, and insurer payments.

• Reviewing incoming correspondence and directing information to the appropriate team members.

• Preparing professional correspondence on behalf of specialist surgeons, including consultation letters and referrals.

• Liaising with allied health professionals, hospitals, and external stakeholders to coordinate patient care.

• Maintaining accurate patient records and ensuring confidentiality at all times.

To be successful in this role, you will possess:

• Previous experience in specialist medical administration, medical reception, or healthcare administration (highly desirable).

• A qualification in medical, health, or allied health sciences will be highly regarded.

• Exceptional organisational and time-management skills with the ability to manage competing priorities.

• Excellent written and verbal communication skills.

• Strong attention to detail and a commitment to accuracy.

• A professional, compassionate, and patient-focused approach.

• The ability to work both independently and collaboratively within a team environment.

• Proficiency in Microsoft Office and Genie software (desirable).

• A modern and professional workplace equipped with contemporary technology.

• A supportive and collaborative team environment.

• Ongoing training and professional development opportunities.

• Opportunities for career progression as the practice expands.

• A positive workplace culture that values teamwork, respect, and excellence in patient care.

To be considered for this opportunity, please submit the following through SEEK:

• Current Resume (CV)

• Cover Letter addressing the selection criteria and outlining your suitability for the role

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.