Medical Receptionist

About Us 
At Westerly Youth Clinic, we're passionate about supporting the health and wellbeing of young people aged 10 to 24. Led by specialist paediatrician Dr Grant Ferguson, our clinic is based in Subiaco and offers a friendly, modern and welcoming environment. We provide care that's thoughtful, evidence-based, and tailored specifically for adolescents and young adults. 

Our approach is simple: we understand young people, and we care deeply about making healthcare accessible, safe and supportive. We're a small team, and we work closely together to provide a calm and respectful experience for every patient and family who walks through our doors. 

About the Role 
We're looking for an enthusiastic and compassionate Medical Receptionist/Administration Assistant to join our team on a part-time basis (2 days per week). This is a perfect opportunity for someone who loves working with young people and want to be part of supporting their healthcare journey. 

You'll work closely with and be supported by our other Receptionist and Practice Manager to ensure the smooth running of front desk and patient intake administration. You'll be the first point of contact for our patients, helping to make every visit a positive experience. 

Key Responsibilities 

• Greeting patients and families with warmth and professionalism 

• Answering phone calls and responding to email enquiries 

• Scheduling appointments using Cliniko and Snapforms 

• Processing payments and Medicare claims via Cliniko and Tyro Health 

• Results management 

• Leading patient intake – processing referrals and coordinating intake documents. 

• Maintaining patient confidentiality and accurate records 

• Supporting administrative processes for the triage clinicians and the wider team 

• Helping to create a calm, organised and patient-centred environment 

What We're Looking For 
We're after someone who is people-focused, proactive and has a growth mind set. If you have a strong work ethic, enjoy working as part of a team, and are passionate about providing great service, we'd love to hear from you. 

You'll ideally have: 

• A friendly, professional, and empathetic manner 

• Strong communication and interpersonal skills 

• Minimum 1-2 years in a medical receptionist/intake administration role. 

• Good computer literacy and willingness to learn new systems (e.g. Microsoft Office, Cliniko, Snapforms) 

• A genuine interest in adolescent health and wellbeing 

Bonus points for: 

• Familiarity with Cliniko, Tyro, Snapforms or Medicare billing systems 

To Be Eligible, You'll Need To: 

• Have the right to work permanently in Australia 

• Provide a valid National Police Clearance (issued within the last 12 months) 

• Hold a current Working with Children Check or in the process of obtaining one 

Why Join Us? 

• A positive, welcoming, and supportive team culture 

• Ongoing training and mentorship from experienced staff 

• A clinic that embraces innovation — we're always looking for ways technology can enhance our services, improve efficiency, and better support young people's health 

• A chance to contribute to meaningful work that directly impacts the lives of adolescents and young adults 

How to Apply 
If this sounds like the right fit for you, we'd love to hear from you. Please submit your resume and a short cover letter telling us a bit about yourself and why you're interested in the role. 

Visit us at www.westerlyclinic.com to learn more about who we are and what we do.