Service Manager - Building Management Systems

Leopard Controls is a leading Building Management System (BMS) and Energy Management System (EMS) specialist delivering solutions across Commercial Buildings, Hospitals, Data Centres, Defence, Airports, Education, Industrial Facilities, Retail, Mining and Critical Infrastructure throughout Australia.

We are seeking an experienced Service Manager to lead our growing service division, manage a team of technicians and engineers, and drive exceptional customer outcomes across our portfolio of maintenance and service contracts.

This is an exciting opportunity for a technically capable leader who understands the BMS industry and is passionate about customer service, operational excellence, team development, and business growth.

Based on the provided position description, the role is responsible for ensuring Leopard Controls delivers high-quality services while optimising efficiency, productivity, customer satisfaction and team performance.

About the Role

Reporting directly to the General Manager and working closely with the Engineering Manager, Service Coordinator and Project Teams, you will be responsible for the day-to-day management of the service division.

You will oversee:

• Service delivery and customer satisfaction

• Service technician leadership and development

• Maintenance contract performance

• Service quoting and invoicing

• Technical support and troubleshooting

• Client relationship management

• Resource planning and workforce utilisation

• Continuous improvement initiatives

• Operational and financial performance of the service division

Key Responsibilities
Leadership & Operations

• Lead, mentor and develop a team of BMS Service Technicians.

• Conduct performance reviews and set team KPIs.

• Improve service delivery processes and operational efficiency.

• Manage workload planning in conjunction with the Service Coordinator.

• Drive a strong safety and compliance culture.

Customer Management

• Build and maintain strong relationships with facility managers, contractors and key stakeholders.

• Attend client service meetings and reviews.

• Resolve customer concerns professionally and efficiently.

• Ensure high levels of customer satisfaction and repeat business.

Technical Leadership

• Provide technical guidance and support to service technicians.

• Assist with fault finding and complex technical issues.

• Review service reports and recommend improvements and opportunities.

• Support maintenance contract delivery and lifecycle asset management.

Commercial Management

• Prepare and approve service quotations.

• Manage maintenance contract submissions.

• Review technician timesheets, expenses and purchasing approvals.

• Ensure timely invoicing of completed service and maintenance works.

• Monitor divisional productivity and financial performance.

Technical Requirements

We are seeking someone with strong practical experience in Building Automation and Smart Building technologies, including:

Essential

• Building Management Systems (BMS)

• HVAC Controls

• Mechanical Services Integration

• BACnet, Modbus and IP Networks

• Service and Maintenance Contract Management

• Technical Team Leadership

Highly Desirable

• Tridium Niagara N4 Certification and Experience

• Energy Management Systems (EMS)

• Distech Controls

• Automated Logic

• Metering & Energy Analytics Platforms

• Remote Monitoring & Cloud-Based Building Platforms

What We're Looking For

• Minimum 5 years' experience within the BMS / Building Automation industry.

• Strong understanding of commercial HVAC systems and controls.

• Demonstrated experience leading technical teams.

• Strong customer relationship and stakeholder management skills.

• Ability to interpret technical drawings, specifications and control strategies.

• Excellent communication and problem-solving skills.

• Commercial awareness and experience managing budgets, quotes and service delivery.

Apply Now

If you have a strong BMS background, experience with Tridium Niagara, and the leadership skills to drive a high-performing service division, we'd love to hear from you.

Apply via SEEK with your resume and a brief cover letter outlining your experience in Building Automation, BMS Service Delivery, and Team Leadership.