ICT Support Engineer - Level 1

• Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues
• Log, prioritise and manage support tickets via a ticketing system (e.g. ServiceNow, Zendesk), ensuring timely resolution
• Deliver excellent, professional and courteous customer service to internal stakeholders
• Maintain accurate documentation of support procedures, known issues and resolutions, including knowledge base articles
• Assist with the setup, installation and maintenance of desktops, laptops, printers and other hardware
• Support users with software installation, updates and troubleshooting of standard applications and operating systems
• Provide basic training and guidance to end-users on IT systems and applications
• Promote and enforce IT security policies, including data security and password management best practices
• Collaborate with Level 2/3 support, infrastructure and security teams to escalate and resolve complex issues
• Carry out legislated Health and Safety "Officer Duties" — staying current with WHS matters, identifying and mitigating risks, and supporting consultation and training processes
• Ensure personal conduct supports a safe working environment for yourself and others
• Comply with Quality Assurance (QA) and Health, Safety and Environmental (HSE) policies and procedures
• Identify and escalate potential issues affecting the quality of products and services
• Recommend improvements to organisational policies and processes
• Perform other duties as directed

• Strong written communication skills — proposals, reports and documentation
• Intermediate Excel skills
• Intermediate hardware and software installation and troubleshooting skills
• Strong analytical and problem-solving abilities
• Experience providing technical assistance and support across computer systems, software and hardware
• Ability to install, modify and repair computer hardware and software
• Knowledge of resolving issues across LANs, WANs and Wi-Fi networks
• Experience installing computer peripherals
• Excellent customer-facing and consultative skills
• Commitment to ongoing self-development (technical and behavioural)

Qualification and Experience

• Degree in Information Technology or equivalent (preferred)
• Degree in Network Engineering or Systems Administration (desirable)

• Understanding of security practices for handling and disposing of classified data, documents and devices
• Change management and user adoption experience, including training design and e-learning
• Basic project management — defining, implementing and monitoring tasks

How to apply:

Please apply via the link below by COB Friday, 26 June,2026.

Only Online Applications will be accepted.

Liebherr Australia would like to thank you for submitting your application.

Candidates are advised that interviews may commence before closing date. 

Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

No agencies or third parties please.

What we can offer you? 

At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):

• Paid Parental Leave | Purchase Leave | Early Access to LSL
• Corporate Health Insurance | Novated Lease | Travel Club
• Liebherr One Hub – Employee discount portal for great savings
• Financial stability | annual reviews | service & manager rewards | career progression
• Training programs and opportunities to ensure your continued growth
• Soft skills and Leadership training programs
• $3,000 Employee Referral Program

Diversity and Inclusion

Diversity and Inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers. 

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

• Only verify vacancies on the official Liebherr careers website.
• Never make payments or disclose sensitive personal information.
• Report any suspicious communication to Liebherr directly via: ***************@liebherr.com

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Rhea Paul.

One Passion. Many Opportunities.