Selection Criteria:

Formal qualifications in social work, counselling or community services preferred.
Residential based role, no Fly-in/Fly-out.
Work rights in Australia or ability to obtain.
A demonstrated understanding of the issues surrounding family and domestic violence and homelessness.
Capacity to crisis manage, to assess and make appropriate decisions and provide timely responses when case managing clients.
Ability to effectively engage with clients from culturally diverse backgrounds.
Knowledge of government and non-government community services.
Ability to advocate for clients on a professional level, including working collaboratively with other support services and agencies.
Ability to encourage and support clients to feel safe.
Ability to provide clients with a sense of wellbeing where clients’ health is promoted and nurtured.
Proficiency in Microsoft Office and data entry.

Key Responsibilities:

To provide practical & emotional support to clients.
Supervise the activities of clients including children, ensuring that all clients adhere to the House Rules and Policies and Procedures.
Maintain daily case management/support plans for women and children.
Update all the necessary records as per the Policies and Procedures Manual.
Ensure that information on relevant community resources is available to clients and their children.
Assist clients to identify and access other services that may be relevant to their case management support plan.
Adhere to the Policies and Procedures Manual relating to clients, data collection and financial management and within the parameters of the Department of Communities' protocols.
Complete house duties as necessary and assist clients throughout the day, including supporting clients in initiating and maintaining in-house routines and general tasks.
Cleaning, laundry of bed linen etc and room preparation for incoming clients if required.

The successful applicant must have or be able to obtain prior to employment:

Crisis Accommodation Employee