Customer Service Officer - Gym

A permanent, part-time opportunity is now available at one of Perth’s most iconic leisure facilities within a vibrant inner-city local government. Beatty Park Leisure Centre, a busy and energetic hub for fitness, aquatics and community wellbeing, is seeking a passionate and enthusiastic Customer Service Officer to join the Health & Fitness team.

What We’re Offering

• $60,406.32 per annum pro-rata
• Permanent, Part Time – 23 hours per week
• Central North Perth location

Why You’ll Love Working with Us

At the City of Vincent, we’re driven by our vision to be courageous, clever and creative – bold in our ideas and deeply connected to our community. We’re building a place where people love to live, work, visit and belong. If you’re motivated by a progressive, people-focused environment, you’ll fit right in.

This isn’t just a job; it’s a career with real benefits:

• Up to 15.5% employer super (co-contributions)
• Free onsite parking
• Paid Parental Leave (eligibility applies)
• Heavily discounted Beatty Park Leisure Centre membership and Fitness Passport options
• A workplace culture centred on mental and physical wellness, community and connection
• Employee Assistance Program for you and immediate family members
• HBF Corporate Discount

About the Role

As Customer Service Officer – Gym, you’ll play a key role in delivering outstanding customer service in a fast-paced leisure centre environment. You’ll engage with members and visitors, promote gym memberships and services, and support sales and administration activities. Responsibilities include:

• Delivering friendly, professional customer service in a fast-paced leisure centre environment
• Responding to customer enquiries and provide information on gym programs, memberships and services
• Supporting the day-to-day administration of the gym membership program
• Assisting with marketing initiatives, promotions, tours and sales activities
• Working towards sales targets aligned with annual budgets

Who We’re Looking For

You’ll thrive in this role if you have:

• A positive, enthusiastic attitude and a passion for customer service
• Strong verbal and written communication skills
• Experience in fitness, leisure, sales or customer service roles (highly regarded)
• Knowledge of sales and promotion techniques (desirable)
• Availability to work a set roster including two weekdays and every Saturday
• A current National Police Clearance and Provide First Aid Certificate (mandatory)
• Additional relevant qualifications (advantageous but not essential) 

How to Apply

Submit your application online, including your CV and cover letter.

For questions, contact Elizabeth Bentley, Coordinator Health, Fitness and Member Engagement on (08) 9273 60***or via email at ***************@vincent.wa.gov.au.

We are proud to be an inclusive, diverse workplace and encourage applications from people of all backgrounds. If you need any adjustments during the recruitment process, just let us know.

Applications close Thursday 2 July 2026

We may close the advert early if we find a suitable pool of candidates. Please note that canvassing Elected Members will disqualify applications.

Thanks for considering a career with Team Vincent — we can’t wait to hear from you!

Attachments:
- CSO - Gym - Position Description - December 2025.pdf