Service Desk SME

Service Desk SME

What is it for you?

3 months with possible extension Contract

Location - Perth

What we need from you

· Unified Service Desk configuration

· Customer Service Workspace transition

· Contact centre operations (ITIL)

Why/About Our Client?

Our client offers a variety of benefits, including a strong focus on work-life balance, a diverse and inclusive work environment. Also known for its commitment to sustainability, community engagement, and innovation.

What you'll do

· Case, queue and SLA design

· Omnichannel for Customer Service

· CTI / telephony integration

· Knowledge management

· Agent-assist use case discovery

How to Apply

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to ***email_hidden*** or call +61 280 283 ***.

Why Join Akkodis?

Weekly Pay

No payrolling processing fees

Upskilling opportunities and training discounts

Associate gatherings events

AKKODIS SME meet ups/information sessions

EAP Support Program

Dedicated Account Management support team

Privacy Statement

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Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from all backgrounds.