Senior Customer Service Specialist

As our highly valued Senior Customer Service Specialist based in Perth You’re the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services.

• You’ll meet and greet our customers when they come into the branch and quickly ascertain the reason for their visit.
• You’ll initiate conversations about customers’ lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio.
• You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home.
• You will assist customers with their home ownership goals such as home lending enquiries and applications, with the basic requirements needed to achieve this now or help plan for the future.

To succeed in this role, you will have:

• Minimum of 2 years’ in a customer service role
• Minimum 2 years Sales experience required
• Experience in the Financial Services sector is desirable

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent and Experience Partner, Danielle Moore - ***email_hidden***.

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.