Service Technician

EnerSys is the global leader in stored energy solutions for industrial applications. We manufacture and distribute reserve power and motive power batteries, battery chargers, power equipment, battery accessories and outdoor equipment enclosure solutions to customers worldwide.

Motive power batteries and chargers are utilized in electric forklift trucks and other commercial electric powered vehicles. Reserve power batteries are used in the telecommunication and utility industries, uninterruptible power supplies, and numerous applications requiring stored energy solutions including medical, aerospace and defense systems. Outdoor equipment enclosure products are utilized in the telecommunication, cable, utility, transportation industries and by government and defense customers. EnerSys also provides aftermarket and customer support services to customers from over 100 countries through our sales and manufacturing locations around the world.

Our reserve power batteries are marketed and sold principally under the PowerSafe, DataSafe, Hawker, Genesis, ODYSSEY and CYCLON brands. Our motive power batteries are marketed and sold principally under the Hawker, IRONCLAD, General Battery, Fiamm Motive Power, Uranio, Oldham and Express brands. We also manufacture and sell related direct current—DC—power products including chargers, electronic power equipment and a wide variety of battery accessories. Our battery products span a broad range of sizes, configurations and electrical capabilities, enabling us to meet a wide variety of customer applications.

Main Responsibility

• Load and unload service vehicle, receive, count and store stock, and record data using computer and manual systems
• Undertake delivery activities associated with Motive Power business. This involves the assembly, loading and unloading of batteries using crane/Hiab and transportation to customer premises as instructed
• Account for all stock under your control, maintain and report accurate stock levels, verify inventory by comparing to physical counts of stock, investigate discrepancies or adjust errors
• Ensure all labour, materials, products, parts, used on service or warranty jobs are booked out by computer or manual systems
• Use equipment provided including forklift equipment in accordance with manufacturers recommendations and as per safety guidelines
• Liaise with courier and delivery companies where required
• When required, pack and unpack goods in an orderly and accessible manner or according to advised systems
• Mark stock items using identification tags, stamps or other labelling equipment as required
• Complete maintenance logs and conduct daily / weekly inspections as requested on Stores equipment and facilities and motor vehicle, e.g. forklift, trolleys, pathways, exit access etc to ensure that compliant and safe operating standards are maintained
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety and company regulations
• Determine proper storage methods in vehicle, identification and stock location based on turnover, environmental factors, and physical capabilities of facilities
• Keep records on the use and/or damage of stock or stock handling equipment
• Examine and inspect stock items for wear or defects, reporting any damage to supervisor
• Keep service vehicle in good order, clean and report any damage or issue to supervisor
• Advise supervisor when service vehicle is due for maintenance service
• Dispose of damaged or defective items, or return them to vendors as directed
• Prepare and maintain records and reports of inventories, lists, shortages, shipments, expenditures, and goods used or issued from your service vehicle
• Confer with purchasing personnel and vendors regarding stock procurement and availability
• Recommend disposal of excess, defective, or obsolete stock in your vehicle
• Use safe handling methods when handling any equipment
• Provide assistance or direction to other staff
• Rebuilding of Motive Power Batteries as required by following the provided bill of materials to ensure all batteries and chargers are built to meet customer expectations and to EnerSys quality standards
• Servicing and testing of Motive Power batteries as required
• Assist in identifying Non-Conforming Product (NCP) and ensuring it is moved to a quarantined area when identified and cannot be misused in production
• Follow battery maintenance programs to ensure all battery products are kept at a high state of charge to prolong battery shelf life
• Shall adhere to all health and safety policies and procedures including identification and removal of all possible hazards while enforcing safe work practices
• Other duties as required by the business

• Physically Fit
• Demonstrated commitment to reliability and punctuality
• Committed to completing customer jobs according to schedule
• Self-motivated, able to use initiative
• Honest, reliable, pro-active approach with maturity and a strong sense of responsibility
• Self-motivated with the ability to use initiative and work independently, yet collaboratively with a team
• Willingness to accurately self-assess and engage in ongoing professional and personal development
• Desire to do a precise and thorough job
• Excellent internal and external customer service focus
• Be flexible to respond to the needs of the business
• Willing to learn and take direction
• Savvy minded and can think a little left of field / outside the box
• An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs
• High attention to detail

Minimum Qualifications

• Forklift Licence
• A Current Australian Driver's Licence - preferably MR level
• Very good spoken and written English
• Some technical or trades background would be advantageous to enable the candidate, with appropriate training, to be able to support the Motive Power activities, in particular the building and transportation of batteries for Motive Power customers;
• Practical experience in work place safety
• Computerised systems experience
• Manual handling and OHS knowledge
• Good interpersonal skills
• Delivery of excellent customer service and a proactive approach to problem solving
• Able to multi-task and time-manage effectively
• Problem solving and trouble shooting skills
• Results orientation and ability to achieve desired results in a professional manner within agreed deadlines
• Flexibility with working hours including the ability to work after hours and travel locally if required
• Be committed to excellence and generate a high quality of work
• Possess good vision (may be corrected vision), the ability to see colour, and the ability to hear and communicate in English
• Good communication, literacy and numeracy skills
• Ability to prioritise workload

Preferred Qualifications

• Truck license to operate Hino 300 (desired)

The successful applicant will be ambitious and will have the autonomy and competency to succeed in this role. A can-do attitude, good communication skills, with the ability to prioritise work will hold you in good stead. It is essential that you are commercially minded, a team player, and able to work with a range of stakeholders.

If you have the ambition, drive, and competency to succeed in this role please submit your application, including current resume by selecting 'Apply' and following the prompts.

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