Service Coordinator

Join Cleveland Compressed Air Services – Western Australia's leading independent compressed air solutions provider!

Are you a highly organised, customer-focused professional who thrives in a fast-paced environment? Do you love juggling schedules, solving problems, and being the person who keeps everything running smoothly?

If so, we want to hear from you!

At Cleveland Compressed Air Services, we've been delivering industry-leading compressed air solutions across Western Australia for over 30 years. Our reputation is built on exceptional service, technical expertise, and a commitment to helping our customers keep their operations running efficiently.

We are looking for an energetic and proactive Service Coordinator to join our Service Department.

As our Service Coordinator, you'll play a critical role in ensuring our technicians are where they need to be, when they need to be there.

• Scheduling and coordinating service technicians across multiple locations

• Managing customer bookings, appointments, and service requests

• Prioritising urgent breakdowns and maintenance activities

• Communicating service schedules and updates to customers and technicians

• Preparing and managing work orders, service reports, and customer records

• Supporting technicians with job information, documentation, and parts coordination

• Liaising with internal departments to ensure seamless service delivery

• Conducting customer follow-ups and helping drive exceptional customer satisfaction

• Identifying opportunities to improve service efficiency and processes

You don't need to be a compressed air expert, we can teach you that!

What we do need is someone who can confidently manage competing priorities while delivering outstanding customer service.

• Previous experience in a Scheduling, Service Coordination, Administration, or Customer Service role

• Minimum 2-5 years of experience in scheduling, service coordination, administration, or customer service roles is required

• Strong organisational and multitasking skills

• Excellent verbal and written communication abilities

• High attention to detail and accuracy

• A proactive, solutions-focused mindset

• Strong computer skills, including Microsoft Office and Simpro Software experience highly regarded!

• The ability to work independently and collaboratively within a team

• Experience within a technical, trades, industrial, mining, mechanical, or service-based industry

• Knowledge of compressed air systems or industrial equipment and simpro software

At Cleveland, we're more than just a workplace, we're a family run business and team that values commitment, accountability, integrity, service, and innovation.

• A stable, long-established business with an excellent industry reputation

• Supportive team environment

• Training and development opportunities

• Variety and challenge in your day-to-day work

• Opportunity to work with some of WA's leading industrial, manufacturing, mining, and commercial businesses

• Competitive salary package based on experience

If you're a natural organiser who enjoys being the central point of communication and making a real impact every day, we'd love to hear from you.

Cleveland Compressed Air Services - Keeping Industry Running Since 1994