Customer Service Specialist - Banking

About the role

BNK is seeking an experienced Customer Service Specialist with strong written and verbal skills with recent banking experience including Transactional and Deposit Accounts. 

Recent Banking Experience is essential to this role.

Utilise your exceptional customer service and communication skills by helping to provide banking solutions to our valued clients. 

What you will bring:

• Minimum 2 years experience in a banking customer service environment

• Outstanding communication skills both verbal and written 

• Possess a growth mind-set and be a team player 

• Customer resolution experience

• Ability to work across multiple platforms in order to manage payment processing, transactions and investigations

• Able to deliver outstanding customer service to our customers while working under pressure

• Attention to detail

• Exceptional ability to interpret and deliver responses in a manner that is clear and concise

• Display enthusiasm in your work

Room to expand on the above role is possible for the right candidate. If you are looking for a career and not just another job this could be the position for you.

 What we Provide:

·       On the job training

·       Support to build on your existing skills

·       A solid foundation for a long term career within banking

·       Flexible work arrangements 

·       Development Opportunities

·       Career Progression

 About BNK

We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money, complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally. This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

BNK Culture

Our culture is all about teamwork and is underpinned by 5 core values:

• Work hard - Successful people have a special trait, they work hard, they don’t give up, they learn from failure and then they succeed on purpose

• Innovation - Think big, remain flexible, stay ahead of the curve and get the job done

• Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose

• Humility - Let others shine by helping them achieve more than they thought was possible

• Unity - We are in this together, even when the going gets tough

Why you will love working at BNK

• The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door 

• Free onsite gym and end of trip facilities at the Perth CBD office

• Perth based with flexible working arrangements available 

• Modern offices with river views

• Collaborative team environment where real people work together to leverage their strengths so that they can help more customers achieve their banking goals.

Want to apply?

If this sounds like the perfect opportunity for you apply now by clicking on “Apply Now” to upload your resume and cover letter.

Previous applicants need not apply.

If you have any questions regarding the position, please contact ***********@bnk.com.au, Please Do Not email your resume all applicants will reviewed via their Seek Applications only.