Retail Manager

Retail Manager

Karratha, Port Hedland, Karratha & Pilbara WA

Management – Store (Retail & Consumer Products)

Full time

$85,000 – $100,000 + Super

About the Business

We are a growing retail business committed to delivering outstanding customer service, operational excellence, and a positive team culture. We are currently seeking an experienced and motivated Retail Manager to lead our store operations in Karratha, Western Australia.

About the Role

As a Retail Manager, you will be responsible for overseeing the overall operation of the store, ensuring high customer service standards, achieving sales and operational targets, and leading a successful team.

This is a full-time position based on 38 hours per week.

Key Responsibilities

• Oversee and manage daily retail store operations to ensure efficient business performance.
• Lead, supervise, coach, and support team members to achieve operational and customer service standards.
• Develop staff rosters and manage labour allocation in line with business requirements.
• Monitor sales performance and implement strategies to achieve store targets and profitability.
• Manage inventory including ordering, stock control, stock rotation, and reduction of stock loss.
• Ensure compliance with company policies, workplace health and safety standards, and operational procedures.
• Handle customer enquiries and resolve complaints professionally to maintain customer satisfaction.
• Maintain store presentation, merchandising standards, cleanliness, and overall customer experience.

Qualifications & Experience

To be successful in this role, applicants must have:

• Diploma qualification in Retail Operations or equivalent qualification.
• Minimum one (1) year of full-time relevant work experience in a retail supervisory or management role.
• Strong leadership and people management capability.
• Excellent communication and organisational skills.
• Ability to work in a fast-paced retail environment and achieve operational outcomes.

What We Offer

• Competitive salary package of $85,000 – $100,000 + Superannuation.
• Career development opportunities.
• Supportive team environment.
• Long-term employment opportunity in regional Western Australia.