Account Manager

About the Company

5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and AUCyber, a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

The Role

We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.

What You'll Do:

• Manage and grow a portfolio of AUCyber customers, driving revenue through upsell, cross-sell and service expansion
• Identify and pursue new business opportunities through referrals, outbound engagement and strategic targeting
• Build strong relationships with key stakeholders and decision makers across customer organisations
• Lead customer meetings, proposals and commercial negotiations to achieve sales targets
• Manage contract renewals with a strong focus on retention and long-term customer success
• Monitor customer health, engagement and account performance to identify risks and growth opportunities
• Act as the primary point of contact for customer enquiries and service-related matters
• Collaborate with Pre-Sales, Product and Delivery teams to deliver strong customer outcomes
• Maintain accurate pipeline management, forecasting and CRM records

About You:

• Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
• Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
• Strong commercial acumen with excellent time management and organisational skills
• Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
• Excellent communication, presentation and stakeholder management skills
• Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
• Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
• Proactive, organised and results-driven with a strong growth mindset

Additional Information

• This role may require occasional travel and overnight stays

What's in it for you?

You'll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment.

We believe in celebrating and taking care of our employees. We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!

If you're ready to grow your career with AUCyber, click "Apply Now".