Business Analyst

We're looking for a curious, member‑focused Business Analyst to support the delivery of HBF's Behavioural Health Platform.

This role will focus on defining and shaping requirements for the platform, working closely with the Senior Business Analyst to ensure the requirements are written with clear intent, strong foundations, and a user‑centred approach from day one.

Working on the Behavioural Health Platform, you'll support the definition of requirements and workflows for a new digital health application, helping translate business and user needs into clear, actionable artefacts for delivery teams. In this role, you will:

• Engage with business stakeholders and external vendors to understand the platform capabilities and future business aspirations
• Support stakeholder workshops and discovery sessions to understand business and member needs
• Support the Senior Business Analyst to capture business requirements in the form of user stories and acceptance criteria while proactively exploring how these can be streamlined using emerging technologies
• Work with technical team members to communicate requirements, support solution design, defect identification and analysis
• Perform process mapping to ensure current state is considered and what future state would look like
• Bridge the gap between technical and business language, ensuring everyone is aligned
• You'll play a hands‑on role in shaping the foundations of a new digital platform, ensuring requirements are clear, traceable, and aligned to intended outcomes

You're a clear communicator who enjoys working collaboratively with stakeholders and delivery teams, and you're keen to grow your skills across analysis, facilitation, and delivery.

You are curious about how AI can be applied across business functions and proactive in identifying opportunities where intelligent automation and machine learning can drive value.

You're organised, delivery‑focused, and demonstrate positive, professional behaviours. You're comfortable working in fast‑paced environments, managing your tasks effectively while maintaining attention to detail and quality. Ideally, you bring:

• Experience in using Jira and Confluence tools
• Experience capturing and documenting functional and non‑functional requirements
• Exposure to user stories, acceptance criteria, and process mapping
• Confidence working with a range of stakeholders across business and technology
• An interest in health, wellbeing, behavioural health, or customer‑centred digital solutions

Why Join HBF?

• Fully subsidised Gold Hospital Insurance Cover
• Flexible working and work from home options
• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• Onsite Barista with subsidised coffee
• 18 weeks parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants and hotels

To apply, click on the "Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF, we believe in the unique potential of every individual. We're committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community.

We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us at ***email_hidden*** so we can work together to accommodate your needs.

Discover how we're making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance