Hire & Administration Officer

About the Opportunity

DMB Equipment Solutions is a growing equipment hire and sales business operating as part of the broader DMB Group of Companies. We run a structured, process-driven environment and we need someone who thrives in exactly that.

This role sits at the centre of our hire operations — coordinating customers, assets, documentation, service readiness and invoicing. You will have real authority, real accountability, and a direct impact on how the business performs day-to-day.

If you enjoy knowing that your attention to detail and follow-through actually matters to the bottom line, this is the role for you.

What You'll Be Doing

No two days are identical, but your core focus will be:

Hire & Sales Coordination

•      Communicating with customers and end users, from Tier 1 Procurement Managers to small family earthmoving operators.

•      Manage customer enquiries, quotations and hire job records end-to-end 

•      Coordinate dispatch, returns and customer communications

•      Ensure all transactions are accurately created and maintained in our ERP (Microsoft Dynamics 365 / Wiise)

Process Control & Documentation

•      Act as the control point between operations and invoicing — nothing moves without the paperwork being right

•      Enforce documentation compliance across all hire and sales transactions

•      Identify and escalate non-conformances, process gaps and risks

Service & Asset Coordination

•      Work alongside the Service Coordinator to ensure hire assets are inspected, serviced and ready before dispatch

•      Classify post-hire works (Standard Service / Repair / Refurbishment) and escalate for approval where required

Financial Control & Recoverables

•      Capture all recoverable costs from hire returns — damage, labour, consumables

•      Ensure invoices are accurate and complete before release; zero revenue leakage

•      Support margin protection by keeping commercial documentation aligned

Our operating principles:

•      No Documentation – No Dispatch

•      No Complete Job Record – No Invoice

•      No Service Readiness – No Asset Release

About You

You don't need a long list of qualifications. What matters is how you work:

•      You are highly organised and detail-driven — you notice when something is missing before it becomes a problem

•      You are comfortable enforcing standards, even when it is inconvenient for others

•      You have worked in hire, equipment, service coordination or a similar operational environment

•      You pick up ERP and systems quickly; experience with Microsoft Dynamics 365 Business Central (Wiise) is a genuine advantage

•      You communicate clearly with customers and internal teams alike

•      You take ownership — if it is in your lane, you see it through