Product Specialist

PRIMARY JOB RESPONSIBILITIES

The following are the main job responsibilities and priorities that this position must focus on, must achieve and must excel at:  

• Develop and maintain a sound knowledge of products.

• Assisting in the technical, marketing and sales support for MacDon products.

• Plan and attend dealer/ customer training, field days and exhibitions, open house days or nights at the dealership.

• Providing product training for Dealers and customers for MacDon products.

• Strategically manage dealers with highly developed relationships with key contacts.

• Visit and contact dealers on a regular basis to provide technical support, marketing and sales support for MacDon products.

• Reports completed on time and accurately.

• Provide on timely basis, expense reports and other administrative requirements as directed.

• Report in a timely manner and accurately on dealer and customer reaction to MacDon products on a regular basis utilizing the MacDon standard Service Contact Report format.

• Identifying emerging or changing customer requirements for products.

• Make recommendations on product improvement.

• Reporting to management on strategies, activities, opportunities applicable to our markets.

• Provide input at sales meetings for the ordering of MacDon products from MDI.

• Maintain up to date competitive information about both product and price.

• Health and Safety - Comply with H&S requirements.

QUALIFICATIONS

Education and Experience

• Related University or College degree, or technical qualification

• Familiar in the operation of farm machinery with a strong emphasis on grain and hay harvesting equipment

• Able to address product technical issues, recommend design improvements, and perform field demonstrations

• Ability to provide technical and sales training to OEM customers, dealers and customers.

 Skills and Knowledge

• Strong communication skills: oral and written

• Excellent problem solving skills

• Strong interpersonal skills

• Strong computer skills with proficiency in Microsoft products including: Word, Excel, Outlook and PowerPoint

• Ability to work in a team environment and in unsupervised individual situations

• Must hold and maintain a valid driver’s license

• Must be prepared to travel within Australia on a regular basis

• A valid passport is required and must be able to travel internationally.

Company vehicle, phone and laptop provided.